c299 Terms & Conditions

1Introduction & Applicability

By using the c299 website and all its services, you are considered to have automatically accepted these terms and conditions. This document forms a legal agreement between you and c299, and applies to registration, access, and use of any service on the platform.

c299 reserves the right to change, amend, or update these terms at any time. Continued use of the platform after any change will be taken as your acceptance of the updated terms. We therefore recommend visiting this page regularly.

2Account Registration & Management

To open an account on c299, users must meet the following requirements:

• You must be at least 21 years old.
• All information provided must be truthful, complete, and up to date.
• Each individual may operate one account only.
• Your account password and login details must be kept confidential — they must not be shared with any third party.
• Transferring, selling, or allowing others to use your account is strictly prohibited.

2.1 Identity Verification (KYC)

To ensure the security and integrity of the c299 platform, identity verification may be requested from users at any time. This process may require submission of a national identity card, passport, or other government-approved documents. If verification is not completed within the specified timeframe, the account may be temporarily suspended.

2.2 Account Suspension or Closure

c299 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Providing false information or engaging in fraudulent activity.
• Operating multiple accounts.
• Bonus abuse or attempting to manipulate the system.
• Violation of any clause in these terms and conditions.

3Deposit & Withdrawal Policy

c299 handles transactions through Bangladesh's popular mobile banking methods. All deposits and withdrawals are secured with SSL encryption.

3.1 Deposit Terms

• Deposits must be made only from a mobile banking account registered in your own name.
• Transactions from third-party accounts are not accepted and funds may be returned in such cases.
• The minimum amount for each deposit is ৳100.

3.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawal requests generally take 15 minutes to 2 hours to process.
• Withdrawals may be held if identity verification has not been completed.
• Withdrawals must be made through the same method used for the deposit.

4Bonuses & Promotional Offers

c299 offers attractive bonus offers for its users. However, all bonuses are subject to specific terms, and it is important to read the following conditions carefully before accepting any bonus.

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
• Deposit ৳12,000 → ৳5,000 bonus (maximum limit) → total balance ৳17,000.

4.2 Wagering Requirements

To withdraw winnings from bonus funds, you must wager 20 times the bonus amount. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered — once this target is met, winnings earned from the bonus become withdrawable. Wagering is calculated on the bonus amount only, not on the combined deposit and bonus.

4.3 General Bonus Terms

• Each user is eligible to receive the welcome bonus once only.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• Attempting to collect bonuses using multiple accounts will result in all accounts being cancelled.
• c299 reserves the right to change or withdraw any bonus offer at any time.
• If you wish to decline a bonus, please contact support before making a deposit.

5VIP Program & Cashback

c299's VIP program has four tiers. Weekly cashback benefits are available at each tier. It is possible to move up to higher tiers gradually through regular play.

The criteria for VIP tier advancement are set by c299 and are subject to change. Cashback is credited to your account automatically each week. Cashback may carry its own wagering requirements — contact support for details.

6Betting & Gaming Rules

c299 offers betting on various sports including cricket, football, and kabaddi, as well as a range of games including slots, live casino, and fishing games. All betting and gaming activities are governed by the following rules.

6.1 Sports Betting

• Once a bet is accepted, it cannot be cancelled or changed under any circumstances, unless a system error is acknowledged by c299.
• If a match or event is postponed, cancelled, or rescheduled, bets will be settled according to the applicable rules.
• c299 reserves the right to void bets placed on incorrect odds that were the result of a system error.

6.2 Casino & Slot Games

• All game outcomes are determined by an independent Random Number Generator (RNG).
• If the internet connection is lost during a game, the game provider's rules will apply to any incomplete rounds.
• Each game has its own rules — it is recommended to read the game instructions before playing.

6.3 Prohibited Activities

• Placing bets or playing games using bots or automated software.
• Participating in match fixing or any form of fraudulent activity.
• Attempting to exploit system vulnerabilities or bugs to gain an unfair advantage.
• Using funds from money laundering or illegal sources on the platform.

7Responsible Gaming & User Protection

c299 believes that betting and gaming are a form of entertainment — never a source of income. We place responsible gaming as our highest priority.

• Users can set their own daily, weekly, or monthly deposit limits.
• If needed, you can temporarily suspend your own account for a set period.
• A permanent self-exclusion option is also available — contact support.
• If you are experiencing gambling-related problems, seeking professional help is recommended.

8Privacy & Data Protection

c299 is committed to protecting the privacy of users' personal information. All data is kept secure through SSL encryption. Full details of how data is collected, stored, and used can be found in our privacy policy.

• Personal information is not sold to third parties.
• Information may be shared with partner parties only where strictly necessary to operate the platform's required services.
• Information may be disclosed to authorities where required by legal obligation.

9Intellectual Property & Usage Restrictions

All content on the c299 website — including logos, designs, text, graphics, software, and other elements — is the intellectual property of c299. Reproducing, distributing, modifying, or using this content for commercial purposes without written permission is strictly prohibited.

c299 grants users limited and revocable access to the platform for personal, non-commercial purposes only.

10Limitation of Liability

c299 will not bear any responsibility in the following circumstances:

• Loss caused by internet disconnection or technical issues.
• Failure of third-party service providers.
• Loss resulting from a user's own negligence or breach of these terms.
• Service interruption during unexpected system maintenance or upgrades.
• Natural disasters or events beyond human control (Force Majeure).

c299 always strives to operate a safe and reliable platform, however it is not possible to guarantee 100% uninterrupted availability of technical services.

11Dispute Resolution & Applicable Law

c299 will first attempt to resolve any dispute with users through discussion. For any complaint or dispute, please follow the steps below:

1. Contact the support team and describe the issue in detail.
2. After receiving an initial response from support, cooperate to reach a resolution.
3. If the matter cannot be resolved through discussion, it will be settled by mutually agreed mediation between both parties.

These terms and conditions are based on the prevailing standards and fair practices of the international online gaming industry.

12Terms Changes & Contact

c299 reserves the right to change these terms and conditions at any time. For significant changes, an effort will be made to notify users on the site or by email. However, it is the user's own responsibility to review the terms and conditions regularly.

If you have any questions or comments about these terms and conditions, please contact our support team:

• Via the site's 24/7 live chat.
• By email: [email protected]

Our support team is ready to assist in both Bengali and English.