c299 Responsible Gaming — Your Safety Is Our Priority
c299 believes entertainment is only complete when it is safe and controlled. We are always here to support you.
Gaming Is Entertainment — Not Recklessness
At c299, we always see gaming as a form of entertainment. Gambling and betting carry financial risk and winning is never guaranteed. That is why we want you to play with awareness, within a set budget, and within a set time.
c299 is strictly for adults aged 21 and above. Opening an account or playing as a minor is completely prohibited. Always log out and keep your password private so that no younger member of your household can access your account.
If you feel gaming is getting out of your control, contact the c299 support team without delay. We are available 24/7 to help you.
A minimum age of 21 is required to open an account and place bets at c299.
Keep in Mind
Gambling can cause financial harm. Never bet with borrowed money or money meant for household expenses.
c299 Safety Tools
c299 provides several effective tools to keep you in control and safe. Using these, you can set your own gaming limits.
Set Deposit Limits
Set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period, but reducing it is instant.
Session Time-Out
If you feel you have been playing for too long in one go, activate a time-out on your account for a set period. During the time-out you will not be able to log in. Once the period ends, the account is automatically reactivated.
Self-Exclusion
If you feel you need a longer break, choose self-exclusion. Once activated, your account is fully suspended for the set period. Contact c299 support and we will help you activate it.
Loss Limit
Set a loss limit so that you cannot place any more bets once you have lost a certain amount. This feature lets you decide in advance the maximum you are willing to lose in a session or over a set period.
Reality Check
During long gaming sessions, c299 can send you regular break reminders. When this feature is on, a short message arrives every hour to remind you how long you have been playing.
Direct Support
If you have any concerns about your gaming, speak directly with c299 support. Our 24/7 live chat and email support ([email protected]) are available in both Bengali and English. We will help you without any judgment.
Signs of Problem Gambling
If any of the signs below apply to you, it is time to take notice. Ask yourself honestly:
- Are you betting more and more to try to recover money you have lost?
- Have you tried to stop betting but cannot?
- Are you hiding your gambling from family or people close to you?
- Are you betting with borrowed money or household money?
- Do you feel restless or irritable when you cannot play?
- Are you neglecting studies, work, or family responsibilities to play?
- Are you unable to get thoughts of gambling out of your head?
If your answer to any one of these is yes, contact c299 support immediately — we do not judge, we only help.
Best Practices for Safe Gaming
- Set a budget before you play and do not go beyond it.
- Play for entertainment, not as a source of income.
- Do not make decisions based on emotion after a loss — take a break.
- Never bet while under the influence of alcohol or medication.
- Take regular breaks; step away from the screen for at least a little while every hour.
- Keep c299's deposit limit and time-out features active.
- Talk openly with family or friends about your gaming.
- Avoid betting when you are under financial pressure.
How to Set Limits
Activating safety tools at c299 is straightforward. Follow the steps below:
Log In to c299
Access your account and go to the profile menu. All safety settings can be managed from there.
Open the "Responsible Gaming" Settings
Click on the "Responsible Gaming" section in your profile. Here you will find options for deposit limits, loss limits, time-out, and self-exclusion.
Choose Your Preferred Limits
Enter a daily, weekly, or monthly deposit limit that suits you. You can activate more than one limit at the same time if you wish.
Confirm and Activate
Save your settings. Deposit limits and loss limits take effect immediately. For time-out or self-exclusion, you can get assistance from support.
Notify Support
For any issue, contact c299 via live chat or email at [email protected] — we are available 24/7.
Important Information
- Minimum deposit amount is ৳100 — by any method.
- Minimum withdrawal amount is ৳800.
- Withdrawals are generally completed within 15 minutes to 2 hours.
- Bonus and promotional emails are paused during self-exclusion.
- All safety settings are free and can be changed at any time.
Protecting Minors
c299 firmly believes that minors should not participate in online betting or casino games in any way. Our platform is strictly for those aged 21 and above.
If there are children or teenagers in your home, please follow these guidelines:
- Always log out of your c299 account and keep your password private.
- Use a PIN or fingerprint lock on your device.
- Do not share your c299 account details or payment card with anyone in the household.
- Do not leave an active c299 session open in your browser and walk away.
If you become aware of a minor using a c299 account, report it immediately to [email protected].
Family Protection
If family members believe someone is affected by problem gambling, contacting c299 support means we will help confidentially.
Need Help? Get in Touch
c299 always wants to be by your side. Our support team is ready to help directly with any concern or question about your gaming.
Live Chat
Get instant support through live chat directly on the c299 site. Assistance is available in both Bengali and English.
Email Support
If you prefer to write in detail, email us at [email protected]. Our team will respond as quickly as possible.
Available 24/7
Day or night — seven days a week, twenty-four hours a day, the c299 support team is at your service. You are never alone.
Play Responsibly,
Enjoy the Fun
Entertainment at c299 is always safe and controlled. If you have any questions or want to learn more about safety tools, visit our FAQ page or speak directly with support.
View FAQ