c299's Privacy Policy

This Privacy Policy ("Policy") sets out the terms governing the collection, use, storage, and disclosure of information between the c299 platform ("we", "us") and its users ("you", "your"). By using the c299 website or services, you are considered to have accepted the terms of this Policy.

We believe that protecting the privacy of your personal information is a fundamental right. That is why c299 always uses SSL encryption technology to transmit and store your data. The information you provide us is used only for specific and legitimate purposes and is never sold or transferred to third parties without authorisation.

When you register on the c299 platform and use our services, we may collect the following types of information:

1.1 Information provided directly by you

• Full name, date of birth, and gender
• Email address and mobile number
• Address and nationality
• National ID card or passport details for identity verification
• Payment information (bKash, Nagad, Rocket, or Upay account numbers)

1.2 Automatically collected information

• IP address and device identifier information
• Browser type, version, and operating system
• Date, time, and duration of site visits
• Browsing activity and page visit history
• Information collected through cookies and similar tracking technologies

1.3 Financial transaction information

• Deposit and withdrawal history
• Records of betting and gaming activity
• Bonus and promotion usage details

c299 uses your information only for legitimate, specific, and transparent purposes. The main purposes for which we use your information are as follows:

• Account management: To create, verify, and maintain your account.
• Service delivery: To keep betting, gaming, and payment services running without interruption.
• Identity verification: To prevent unauthorised access and confirm age verification (21+).
• Financial security: To prevent fraud, money laundering, and other illegal activities.
• Customer support: To properly resolve your questions and complaints.
• Regulatory compliance: To comply with applicable laws and regulations.
• Service improvement: To analyse user experience and further improve the platform.
• Responsible gaming: To identify unusual gaming behaviour and provide necessary support.

The c299 website uses cookies and similar technologies to make your browsing experience smoother and more personalised.

3.1 Types of cookies

• Essential cookies: Required to maintain login sessions and for the basic functionality of the site.
• Functionality cookies: Remember your preferences, such as language selection.
• Analytics cookies: Help analyse site traffic and usage patterns.
• Security cookies: Help prevent fraud and unauthorised access.

You can control or decline cookies through your browser settings, though this may affect the functionality of some services.

c299 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to complete financial transactions.
• Technology partners: Providers of hosting, security, and analytics services, who operate under strict confidentiality agreements.
• Legal obligations: In response to court orders or legitimate requests from regulatory authorities.
• Fraud prevention: With relevant authorities to address money laundering and fraud.
• Business transfers: In the event of a business merger or acquisition, where the new party is bound to comply with the terms of this Policy.

c299 follows industry-standard technology and processes to keep your information secure. Our security framework includes:

• SSL/TLS encryption: All data transferred between your browser and our servers is encrypted.
• Data encryption: Sensitive information such as passwords and financial data is stored on servers in encrypted form.
• Access controls: Only authorised staff can access your information for specific, necessary purposes.
• Security audits: Regular security testing and vulnerability assessments are conducted.
• Data minimisation: Only the information that is necessary is collected and stored.
• Incident response plan: A prepared plan is in place to respond quickly in the event of any security breach.

No method on the internet is 100% secure, but we continue to make every reasonable effort to protect your information. If you notice any unusual activity on your account, please contact us immediately.

c299 retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• The period required to meet legal obligations both while the account is active and after it is closed.
• Financial transaction records are generally retained for 5 to 7 years.
• Information on inactive accounts is automatically deleted or anonymised after a set period of time.
• Upon receiving an account closure request, information beyond what must be retained for legal obligations is deleted within a reasonable time.

As a c299 user, you have the following rights over your own information:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances, provided it does not conflict with legal obligations.
• Right to restrict processing: The right to request that processing of your information for certain purposes be restricted.
• Right to data portability: The right to receive your information in a structured format in certain circumstances.
• Right to object: The right to object to the use of your information for certain purposes.

To exercise these rights or if you have any questions, please contact our support team. We will process your request within a reasonable time.

c299 is a service for adults and is intended only for those aged 21 or above. We do not knowingly collect any personal information from minors.

We follow age verification procedures during the registration process. If we are informed that a person under the age of 21 is using our services, we will immediately close that account and delete all associated information.

If you believe that a minor is using our services, please contact us immediately.

c299 is an international platform and in some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:

• Data transfers are completed through secure and encrypted channels.
• The receiving entity provides privacy protection equivalent to this Policy.
• Transfers are carried out only for the purposes stated in this Policy.

c299 may update this Privacy Policy from time to time. Updates may occur due to service improvements, adoption of new technology, legal changes, or changes in business practices.

If there are significant changes, we will notify you via your registered email or through a notification on the platform. Continued use of the service after changes will be considered acceptance of the updated Policy. We recommend visiting this page regularly to stay informed about updates.

This Privacy Policy operates under applicable laws and regulations. Any dispute or claim relating to this Policy will first be addressed through negotiation.

If you believe your privacy rights have been violated, please contact us directly in the first instance. We are committed to resolving your concerns promptly and fairly.